Refund & Cancellation Policy

This Refund and Cancellation Policy outlines the conditions under which refunds, cancellations, and service terminations are handled by Sentinel Nexus Systems. By purchasing or subscribing to any service, you agree to this policy.

• 💳 All payments are non-refundable unless explicitly stated
• ⚙️ Services are initiated only after payment confirmation
• 📤 Proof of Payment (POP) is mandatory where applicable
• 🧾 Fees cover time, resources, and system allocation

• ❌ No refunds once website development has commenced
• 📄 Cancellations before work begins may be reviewed at discretion
• 🔁 Revision limits apply as defined per package
• 🚫 Scope changes do not qualify for refunds

• 🧾 Onboarding fees are strictly non-refundable
• 🛠 Monthly maintenance and debugging fees are non-refundable
• 📴 Marketplace access may be suspended for non-payment
• ❌ No refunds for unused time or partial months

• 📄 Documentation fees are non-refundable once drafting begins
• ✏️ One round of reasonable edits may be included where stated
• 🚫 Requests for regulated or legal documents are declined

• 🔐 Software licenses and deployments are non-refundable
• ⚙️ Maintenance fees cover support and stability, not feature expansion
• 📴 Access may be suspended for non-payment

• 🧾 Agent sign-up and onboarding fees are non-refundable
• 🤝 Commissions are paid only on confirmed, completed sales
• 📴 Agent access may be terminated for policy violations

• 📩 Cancellation requests must be submitted via official channels
• ⏱ Processing time depends on service status
• ❌ No refunds are issued for completed or in-progress services

Unauthorized chargebacks or payment reversals may result in immediate suspension of services and access. Sentinel Nexus Systems reserves the right to dispute such claims.

This policy is governed by and construed in accordance with the laws of Zimbabwe.

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